support

When applying start and stop times or a specific number of minutes to the Profile Indicator, Investor/RT is using the begin and end times of the bars in the chart to determine when to begin and end the Profile Indicator. On a Time based chart this is easy since each bar tends to start and stop at an even minute interval.

However, when adding a Profile Indicator to a non-time based chart (Volume, Tick, Range or Change bar charts), each bar does not have an even begin and end time and these times are not known until after a bar closes and a new one opens.

Some users have reported that when starting Investor/RT for the first time in the morning or when switching layouts, that the windows currently in use (Charts, QuotePages, etc.) position themselves on top of each other stacked on one monitor. This does not happen very often but when it does, it is almost always related to the users video or graphics drivers. Here is a short list of setups that have caused this in the past:

Extensions to Investor/RT, formerly called plugins, are programs that extend the functionality of Investor/RT is some way, implementing a custom indicator, signal, or drawing tool. These extensions are produced as executable files with file extension DLL. In Windows Explorer, DLL files are shown as type Application Extension. In version 11, these DLL files were installed into a folder named plugins within the InvestorRT working directory. For example, if you purchased a license to the Jurik Indicators, there are four DLL's installed. Version 12 of Investor/RT no longer uses the plugins folder. Instead, DLL files are now installed/built into the dll directory folder within the InvestorRT working directory. Upon upgrading to Version 12, you will see the message above at startup. Follow these instructions and the message will cease to appear at startup*.

Investor/RT Version 12 and higher adopts the convention that the size of the range or change of each bar be expressed as the number of tick increments of range or change. In Version 11, range/chart bar periodicity has been expressed differently, as the number of prices within the range bar, a number that is one greater than the number of tick increments in the range.

Users that plan to build RTX Extensions with Visual Studio 2010 must first set several Environment Variables to tell Visual Studio and Windows were to look for lib files, exe files and .h include files for C++ (note that these are User Environment Variables, not System Environment Variables). This is done by going to the Start menu and searching for "env." Then click on this link:

When users trade with an educator or a trading group, questions sometimes arise about charts that do not precisely match the charts of others in the group. Here are some possible causes:

Is it possible to set voice alarms or sound alarms with Investor/RT (wav file)?

Yes. One example could be "News in 5 minutes". This sound could run on the schedule before news announcements each day. Or you might create a sound that says "CCI Buy Signal" and use it when the a CCI-based long signal fires.

You can use any voice record software to create sounds files. If you already have the wav files, then go to step 3 below.