support

Printing Charts or QuotePages

Printing of charts and QuotePages is supported only for some printers. If you cannot get the File: Print command to print a chart or QuotePage then try using the File: Page Setup command and select your destination printer. If printing still does not work, quit Investor/RT locate the file named printer preferencess inside the admin folder and delete the file. Then startup again, use File: Page Setup and select the printer.

Technical Indicator Presets

Default preferences for technical indicator in the past were limited to one set of default settings per indicator. "Setup: Preferences: Charts: Multi-pane Charts: Technical Indicators" was (and still is) the place to specify your default settings for each of the indicators you utilize. Now, the default preferences can be setup from any technical indicator preference window. Often it is desirable to have several sets of preferences per indicator, especially with some of the more complex indicators where there may be many useful combinations of settings that are used often.

How do I add a line to an intraday chart which display the previous daily closing price?

There are two indicators which will accomplish this: Session Statistics (SESST) and Mixed Periodicity Data (MPD). Session Statistics is a more reliable and efficient method and will be discussed first. One thing to keep in mind when trying to decide between the two methods is that MPD uses the daily bars while SESST uses the actual intraday data. Thus, MPD will always reflect the data present in the daily bars (which is generally the globex session data for futures) while SESST values will reflect the session to which the chart is assigned (can reflect either day session or globex session data for futures contracts).

Custom Column Values are different than actual RTL Object Values

I suspect that these indicators may be "cumulative" indicators. A cumulative indicator us one that builds upon itself (it's own previous value). Any indicator involving an exponential smoothing fits into this "cumulative" category.. When an indicator is cumulative, its value is dependant in some respect on all previous data elements that are considered/loaded for the calculation. While the chart is loading a certain number of bars (depending on the charts viewing period), the custom column is loading a minimal number of bars for efficiency purposes.

How to add various lines to an intraday chart

There are two indicators that will accomplish this: Session Statistics (SESST) and Mixed Periodicity Data (MPD). Session Statistics, a more reliable and efficient method, will be discussed first. One thing to keep in mind when deciding between the two methods is that MPD uses the daily bars while SESST uses the actual intraday data.

How do I place a box or note on a chart which shows the current value of some technical indicator?

You can do this currently with an "Info Box"...having it show only One Pane's indicator values...and pointing it to the pane number that contains the WPR indicator. However, you can't currently hide the line that shows the date/time. This might be an option we could add to Info Box for the next release, giving you the ability to easily show only one indicators values as large as you want in a one line text box.

Copy and paste Indicators (including Buttons) from one chart to another

Copy/Paste Functionality

To move or copy an indicator or button from one chart to another, use standard copy/paste commands. Right click the indicator or button and choose copy. Then go to another chart window, right-click in a destination pane and choose "Paste". Macintosh users will use Command-C and Command-V for copy/paste shortcuts, and Control-Click for right-clicking with a single-button mouse.

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