miscellaneous-help-topics

This message will appear when another process running on your computer (e.g. a 3rd party backup or virus protection software product) is interfering with Investor/RT data files. Click "Retry" a time or two and Investor/RT typically will resume normal operation. To avoid this inconvenience the  solution is to determine which process is interfering with Investor/RT. For example, if your internet security/virus software is scanning your hard drive when this error occurs, it is the likely culprit. Consult with the vendor or your virus protection software to determine how to turn off scanning of files inside the InvestorRT working directory folder. If you have Windows Backup setup to backup your files, ensure that backups are scheduled during a time when Investor/RT is not running, or exclude the InvestorRT working directory folder from the folders to be backed up. Certain cloud backup systems (e.g. Carbonite) run all the time in background making backups of files that are modified. Setup such backup software to ignore the files in the InvestorRT working directory.

Some users have reported that when starting Investor/RT for the first time in the morning or when switching layouts, that the windows currently in use (Charts, QuotePages, etc.) position themselves on top of each other stacked on one monitor. This does not happen very often but when it does, it is almost always related to the users video or graphics drivers. Here is a short list of setups that have caused this in the past:

Extensions to Investor/RT, formerly called plugins, are programs that extend the functionality of Investor/RT is some way, implementing a custom indicator, signal, or drawing tool. These extensions are produced as executable files with file extension DLL. In Windows Explorer, DLL files are shown as type Application Extension. In version 11, these DLL files were installed into a folder named plugins within the InvestorRT working directory. For example, if you purchased a license to the Jurik Indicators, there are four DLL's installed. Version 12 of Investor/RT no longer uses the plugins folder. Instead, DLL files are now installed/built into the dll directory folder within the InvestorRT working directory. Upon upgrading to Version 12, you will see the message above at startup. Follow these instructions and the message will cease to appear at startup*.