support

How to import custom sounds for alerts or alarms?

Investor/RT can handle a variety of sound file types including .wav, .mp3, and .m4a.  To review and preview the current sounds available, visit File > Preferences > Sounds.  These sounds may be used in a variety of contexts within Investor/RT including Alarms, Signal Actions within indicators (Reference Lines, Signal Markers, TimeAndSales, etc) and even custom quotepage column rules. 

Windows Font Sizes

Investor/RT is not fully compatible with the larger font size settings of the Windows operating system. Investor/RT works best with the "Normal" or "Default" text size settings in the display options of the Windows control panel.When larger font sizes are used, certain Investor/RT windows do not display properly or optimally. To adjust, use your Windows search feature to search for Display Settings as shown in this image:

Startup Manager

The Startup Manager offers users a variety of troubleshooting tools for interacting with a database that may be damaged.

Quotepage Quick Start Guide

  • What is a Quotepage?
  • System Quotepages vs. User Quotepages
  • Create a New Quotepage
  • Adding Symbols to a Quotepage
  • Deleting Symbols from a Quotepage
  • Editing existing Symbols that may be invalid.
  • Pasting a list of symbols into a Quotepage
  • Manage Quotepages
  • Add/Delete or Adjust the Order of Columns
  • Add a Technical Indicator to a Column
  • Add a Custom Column
  • Edit Quotepage Preferences
  • Link a Quotepage to a Chart or group of charts
  • Adjust the recalculation Frequency of a Quotepage
  • Auto Sort a Quotepage

Error: IRTACTIVE file in use

If you are receiving an error: IRTACTIVE file in use, this is an indication that a Virus Protection software is periodically attempting to scan files that Investor/RT is trying to use. Investor/RT is constantly receiving data and therefore is constantly updating files in its working directory. If a Virus Protection software attempts to scan these files at the same time that Investor/RT is trying to write to them, you will receive this error. The solution is to exclude the following 2 directories from being scanned by your Virus Protection Software:

RTX Developer Note

The RTX C++ SDK has been improved for Version 12.6. One of the improvements will require minor source code changes when you upgrade to Version 12.6 of Investor/RT and build with the latest irtsdk.h SDK. The CPEN data type in Version 12.5 RTX is a C structure containing a pen color, pen width and pen style setting. In 12.6, CPEN is now a C++ class with a proper constructor and methods for working with CPEN instances.  Version 12.5 declarations of CPEN looked like this:

Pane Element Menu

Each pane in a multi-pane chart has a chart element menu that is accessed by clicking a hot spot located at the top center of the pane. Click (or right-click) the hot spot and a menu of the elements in the pane appears. The visible instruments and indicators in the menu are checkmarked. Elements listed without a checkmark are presently hidden. Each chart element has its own submenu for selecting, editing, deleting, or revising the visibility state of the element.

Using Investor/RT with OEC Broker Data

Version 12.3 now offers an alternative connection method for direct connectivity of Investor/RT to OEC market data and order execution. The direct method works in an integrated fashion with OEC enabled trading DOM execution software such as OEC Trader, and S5 Trader.

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