support

Why do I have a message STATIC CHART in the window title?

The message means that the chart is static, that is, it does not respond to incoming realtime streaming data. You will see this message, for example, if you have the chart's view period preference setup so the chart ends at some date in the past - A TPO Profile chart setup to show 3 days of profile ending 2 days ago for example, or a traditional chart with a specific ending date. This message appears in the chart's title bar in real-time editions of Investor/RT as a warning in case the static nature of the chart was unintended.

Naming conventions for scans, Quotepages, and other objects

Quotepages, Charts, Scans, Signals, and Custom Indicators may have names up to 31 characters in length. Quotepage names may not begin with a period, since the period is used by Investor/RT to denote built-in system-defined quotepages, e.g. .Stocks or .Intraday. There are no other restrictions on quotepage names. Charts and Quotepage names that begin with Untitled... are treated in a special way. A chart or quotepage may be saved with such a name.

My layout toolbar has disappeared. How do I get it back?

Right-click inside the message area of the main toolbar and access the Layout Toolbar submenu. You can choose to pin the toolbar to the right of the main toolbar, or bring the toolbar to the center of the screen. Once the layout toolar is visible, you may, of course, reposition it as desired by dragging it with the mouse.

Clock offset "N" seconds in my Message Area

Periodically, market data servers send Investor/RT a time of day notification to ensure that the user's computer clock is in sync with the server. When the time of day sent by the server, which we consider authoritative, is offset more than a second or two from the current time of day on your computer clock, this message will appear. It indicates a condition that should be corrected. It is important that your computer clock be set to the exact hour/minute/second every day.

Understanding Groups

A Group is simply a named collection of objects and (possibly) other groups, called subgroups. Objects are things you work with in Investor/RT, e.g. charts, quotepages, scans, signals, custom indicators, preset, etc. Groups give the Investor/RT user a facility for organizing collections of objects into named categories and subcategories. Instead of going through a list of 200 chart names looking for the one you want, you can setup one or more groups with appropriate names to hold shorter lists of charts.

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