support

Investor/RT has long featured automated backfill at startup, designed to backfill historical data since the date/time that the data feed was last stopped.  Starting with version 11.2, backfill is now automatic and has been enhanced to fill in any historical data per symbol for all trading that has occurred since the last trade recorded in the local database. In prior releases, Setup: Preferences: Backfill allowed user control on whether to auto backill or not and whether to auto backfill all intra-day symbols or just those open in charts.

At some point, you may be asked by our support team to send a copy of your database to us for testing. Use the Restore Point Feature as outlined below:

To create a new Restore Point, go toFile→Functions→Create Restore Point. Be sure to set whether you'd like to include or exclude historical data as shown below. The file will be saved in the archives directory at:

C:\Users\YourUserName\InvestorRT\archives\ where YourUserName is the name you use to log into Windows.

This video demonstrates how to add a button to a chart that will change the periodicity in the chart.

Create bands with up to 12 levels of retracements or multiples of any high/low price range including initial balance, daily, previous day, week, month, year, etc.

Retracement Bands

Many users would like to add the Profile Indicator to longer time frame charts like Daily, Weekly or Monthly periodicity charts. When a Profile Indicator is added to such a chart, the profiles fail to display accurately because daily, weekly, monthly bar data does not have the necessary level of detail.

If Investor/RT seems to be running sluggishly, it may be because a particular indicator in some chart is taking an excessive amount of time to calculate. Follow these steps to diagnose further:

When applying start and stop times or a specific number of minutes to the Profile Indicator, Investor/RT is using the begin and end times of the bars in the chart to determine when to begin and end the Profile Indicator. On a Time based chart this is easy since each bar tends to start and stop at an even minute interval.

However, when adding a Profile Indicator to a non-time based chart (Volume, Tick, Range or Change bar charts), each bar does not have an even begin and end time and these times are not known until after a bar closes and a new one opens.

Some users have reported that when starting Investor/RT for the first time in the morning or when switching layouts, that the windows currently in use (Charts, QuotePages, etc.) position themselves on top of each other stacked on one monitor. This does not happen very often but when it does, it is almost always related to the users video or graphics drivers. Here is a short list of setups that have caused this in the past:

Extensions to Investor/RT, formerly called plugins, are programs that extend the functionality of Investor/RT is some way, implementing a custom indicator, signal, or drawing tool. These extensions are produced as executable files with file extension DLL. In Windows Explorer, DLL files are shown as type Application Extension. In version 11, these DLL files were installed into a folder named plugins within the InvestorRT working directory. For example, if you purchased a license to the Jurik Indicators, there are four DLL's installed. Version 12 of Investor/RT no longer uses the plugins folder. Instead, DLL files are now installed/built into the dll directory folder within the InvestorRT working directory. Upon upgrading to Version 12, you will see the message above at startup. Follow these instructions and the message will cease to appear at startup*.

Investor/RT Version 12 and higher adopts the convention that the size of the range or change of each bar be expressed as the number of tick increments of range or change. In Version 11, range/chart bar periodicity has been expressed differently, as the number of prices within the range bar, a number that is one greater than the number of tick increments in the range.